Frequently Asked Questions
Your guide to premium Leica equipment and services.
Do you offer international shipping for Leica gear?
Yes, we ship Leica cameras, lenses, and accessories worldwide using insured carriers like FedEx and DHL to ensure your equipment arrives safely.
What is the return policy for new and pre-owned items?
New items can be returned within 14 days in original, unopened packaging. Pre-owned equipment includes a 30-day warranty and a 14-day inspection period for a full refund.
Are the pre-owned cameras and lenses tested?
Every piece of pre-owned equipment undergoes a rigorous multi-point inspection by our technical experts to ensure it meets Leica's high performance standards.
Do you accept trade-ins toward new equipment?
Absolutely. We offer a competitive trade-in program where you can trade your existing camera gear for credit toward a new Leica purchase.
How can I track my high-value shipment?
Once your order is processed, you will receive a tracking number via email. All high-value shipments require a signature upon delivery for added security.
Do you offer repair services for Leica cameras?
We facilitate repairs for both digital and analog Leica systems, working directly with Leica AG and authorized service centers to restore your gear to factory specifications.